IT Support - Other
Location: Richmond, Virginia
Description: ColonialWebb is employing IT Support - Other right now, this job will be ordered in Virginia. More details about this job opportunity please give attention to these descriptions. ColonialWebb is seeking an experienced IT Support individual to provide technology support for our field construction operations. Based out of our Richmond, VA corporate office, this position requires significant travel to! jobsites within the state (primarily Central Virginia) to help jobsite staff with printing, plotting, network connectivity, and general Windows desktop support.
Additional duties include application installation and support, transport and deployment of preconfigured laptops, daily support of end user problem resolution, lifecycle of existing equipment and support of users in helping the users log into and set up the environment on new equipment.
Requirements:
Bachelors degree in a computer technology related field or equivalent combination of knowledge and experience
One to three years of verifiable application/IT helpdesk support in offsite support in a call center environment.
Ability to troubleshoot issues with desktops (to include laptops), printers, and basic network issues such as locked user accounts, and remote access issues.
Ability to troubleshoot and resolve technical problems over the phone
Workin! g knowledge of current network topology and Microsoft Active D! irectory
Basic understanding of TCP/IP network troubleshooting in a WAN/LAN environment to include familiarity with WAP (wireless access points) and other types of 4G access points such as MIFI’s.
Advanced analytical, problem solving and decision making skills
Ability to work independently and exercise balanced judgment
Strong communication skills (written and verbal)
High level of patience, empathy and courtesy
Able to work with a diverse end user base from experienced technology users to users who need help performing certain new computer based activities
Ability to identify and communicate trends and work with department team members to define corrective action to ensure a consistent end user experience.
Ability to deal diplomatically and effectively with internal and external customers.
Capable of handling a dynamic and fast paced workload.
Ability to prioritize, coordinate and p! erform multiple activities effectively and in a timely manner.
If you meet our requirements and are looking for an opportunity to further develop your skills with one of the largest mechanical contracting companies in the Mid-Atlantic, join our ColonialWebb team. We offer a competitive compensation/benefits package to reward you for your contributions.
Apply today at www.ColonialWebb.com EOE
No agencies or calls, please.
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If you were eligible to this job, please deliver us your resume, with salary requirements and a resume to ColonialWebb.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Sat, 01 Jun 2013 02:39:04 GMT
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