Program Support Technician Senior - CSMA Assisted Services (Position Number 03735)
Location: Richmond, Virginia
Description: Dept of Motor Vehicles is hiring Program Support Technician Senior - CSMA Assisted Services (Position Number 03735) right now, this vacancy will be reside in Virginia. More details about this vacancy opportunity kindly see the descriptions. Provides a full range of moderate to complex administrative work assignments in support of the A! ssisted Services DMV Select District Manager who oversees the 57 Selects along with one office at the Department of Game and Inland Fisheries (DGIF) and the CSMA Program Manager that oversees the 3 Auto Auctions and the Richmond DMV Direct. This position interacts with a wide range of CSMA staff, SSG, User Services, Financial, etc. Assists in developing and implementing training for various programs. Assists with planning and execution of meetings; request supplies and creates invoices; Process secure token (FOB) requests; work with personnel to prepare presentations; assist in reviewing, editing and distributing contracts and MOU's for recertification; analyze data to identify trends and assists in monitoring monthly performance; Perform data entry; Produce and disseminate monthly and yearly reports; Assist the DMV Select District Manager with opening/closing any Selects; Assumes the management role for the DMV Select District Manager in his absence; involves creation and ! review of various communication types; communication and inter! action with internal and external partners; utilization of Microsoft Office products and other responsibilities as assigned.
Minimum Qualifications
Knowledge of DMV Select contractual model and agent program; Auto Auction operation; MySelect system and the ability to process vehicle related tranactions; Customer service practices; personal computers, computer information systems, databases and how they support service operations; Skill in organization; customer service; analyzing data; problem solving; planning and motivational; oral and written communication; make recommendations; microsoft outlook, word and excel.
Ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures. Adapt to frequent statute, policy and procedural changes. Analyze records and reports. Work well under pressure during peak workload periods. Work cooperatively with others in a team envi! ronment. Communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff. Lift 10 - 25 pounds. Work with DMV Select application. Must be able to work Monday - Friday.
High school diploma or quivalent. Experience handling multiple tasks and resolving issues in a friendly but firm manner. Considerable customer service experience working in a fast paced business environment desired. Able to work independently. Must possess a valid driver's license.
Preferred Qualifications
Knowledge of the Motor Vehicle Code of Virginia preferred; DMV policies and procedures related to Select operations preferred.
Special Requirements
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Dept of Motor Vehicles.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Mon, 13 May 2013 05:32:23 GMT
Apply Program Support Technician Senior - CSMA Assisted Services (Position Number 03735) Here
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