Technical Support Technician
Location: Richmond, Virginia
Description: Federal Reserve Bank of Richmond is in need of Technical Support Technician right now, this career will be ordered in Virginia. More details about this career opportunity kindly see the descriptions. Primary Location: VA-Richmond
Full-time / Part-time: Full-time
Employee Status: Regular
Overtime Status: Non-exempt
Job Type! : Experienced
Travel: Yes, 5 % of the Time
Shift: Day Job
Job Sensitivity: Tier II - w/ Credit Check
The Information Technology department has an immediate opening for a Technical Support Technician, reporting to the Manager of the Release and Deploy team. In this critical, non-exempt role, you will provide technical support for personal computer, standard applications, network, and related activities to FRIT and Fifth District staff with an emphasis on service excellence. You will be responsible for resolving routine and advanced computer software/hardware problems timely using any combination of telephone support, remote control technology, and/or in-house physical visits to the client workstation using appropriate resources and tools. The ideal candidate is a reliable and self-motivated individual who possesses strong results-oriented, organizational, and technical skills.
***The deadline for applyi! ng on line is 5:00PM on Monday, October 7, 2013
*! **Hiring range is $39,626-$49,533 annually
***Selected candidate subject to special background check procedures
*** Candidates should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interest. The Code is available on the About Us Careers webpage at www.richmondfed.org
Additional Responsibilities
- Build and deploy desktop computing devices, manage warranty issues and hardware replacement
- Install and configure mobile devices, including blackberry, aircard, mifi, and tablets
- Troubleshoot and resolve routine problems with LAN communications, client operating systems and standard applications. Properly escalate Level 3 problems to appropriate support groups
- Install and test standard software on client computers
- Install and ensure functionality of third party and in-house developed software
- Utilize call tracking ! system to document current status of open cases
- Ensure resolution of problems by conducting follow-up procedures
- Provide technical instruction on standard software capabilities to clients
- Provide routine hardware problem determination
- Participate in contingency testing efforts
- Collaborate with internal and external technical support and business areas during a crisis, contingency, or outage
- Work independently and on teams to resolve problems
- Remain current on new technology by awareness of new products, training, and networking
- Perform activities associated with PC surplus and disposal
- Participate in projects or special teams relating to end user computing to accomplish department, Bank or System initiatives
- Performs job responsibilities independently with minimal oversight and attention to detail
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If you were eligible to this career, please deliver us your ! resume, with salary requirements and a resume to Federal Reserve Bank o! f Richmond.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career starts available on: Wed, 25 Sep 2013 09:18:49 GMT
Apply Technical Support Technician Here
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