Technical Support Technician job at Federal Reserve Bank of Richmond in Richmond

Federal Reserve Bank of Richmond is employing Technical Support Technician on Wed, 25 Sep 2013 09:18:49 GMT. Primary Location: VA-Richmond Full-time / Part-time: Full-time Employee Status: Regular Overtime Status: Non-exempt Job Type: Experienced Travel: Yes, 5 % of the Time Shift: Day Job Job Sensitivity: Tier II - w/ Credit Check The Information Technology department has an immediate opening for a Technical Support Technician, reporting to the Manager of the Release and Deploy team. In this...

Technical Support Technician

Location: Richmond, Virginia

Description: Federal Reserve Bank of Richmond is employing Technical Support Technician right now, this job will be assigned in Virginia. For complete informations about this job opportunity kindly see the descriptions. Primary Location: VA-Richmond

Full-time / Part-time: Full-time

Employee Status: Regular

Overtime Status: Non-exempt

J! ob Type: Experienced

Travel: Yes, 5 % of the Time

Shift: Day Job

Job Sensitivity: Tier II - w/ Credit Check

The Information Technology department has an immediate opening for a Technical Support Technician, reporting to the Manager of the Release and Deploy team. In this critical, non-exempt role, you will provide technical support for personal computer, standard applications, network, and related activities to FRIT and Fifth District staff with an emphasis on service excellence. You will be responsible for resolving routine and advanced computer software/hardware problems timely using any combination of telephone support, remote control technology, and/or in-house physical visits to the client workstation using appropriate resources and tools. The ideal candidate is a reliable and self-motivated individual who possesses strong results-oriented, organizational, and technical skills.

***The deadline for! applying on line is 5:00PM on Monday, October 7, 2013
***Hiring range is $39,626-$49,533 annually

***Selected candidate subject to special background check procedures

*** Candidates should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interest. The Code is available on the About Us Careers webpage at www.richmondfed.org

Additional Responsibilities

• Build and deploy desktop computing devices, manage warranty issues and hardware replacement
• Install and configure mobile devices, including blackberry, aircard, mifi, and tablets
• Troubleshoot and resolve routine problems with LAN communications, client operating systems and standard applications. Properly escalate Level 3 problems to appropriate support groups
• Install and test standard software on client computers
• Install and ensure functionality of third party and in-house developed software
• Utilize call tr! acking system to document current status of open cases
• Ensure resolution of problems by conducting follow-up procedures
• Provide technical instruction on standard software capabilities to clients
• Provide routine hardware problem determination
• Participate in contingency testing efforts
• Collaborate with internal and external technical support and business areas during a crisis, contingency, or outage
• Work independently and on teams to resolve problems
• Remain current on new technology by awareness of new products, training, and networking
• Perform activities associated with PC surplus and disposal
• Participate in projects or special teams relating to end user computing to accomplish department, Bank or System initiatives
• Performs job responsibilities independently with minimal oversight and attention to detail

- .
If you were eligible to this job, please email us you! r resume, with salary requirements and a resume to Federal Reserve Bank! of Richmond.

Interested on this job, just click on the Apply button, you will be redirected to the official website

This job will be opened on: Wed, 25 Sep 2013 09:18:49 GMT

Apply Technical Support Technician Here