Lead Operations Representative - 3rd Shift ( Sunday - Thursday 11:30 PMâ€" 08:30 AM ) Richmond, VA
Location: Richmond, Virginia
Description: Bank Of America is at the momment seeking for Lead Operations Representative - 3rd Shift ( Sunday - Thursday 11:30 PMâ€" 08:30 AM ) Richmond, VA right now, this job will be designated in Virginia. Detailed specification about this job opportunity kindly read the description below. Individual contributor role that demons! trates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work t! o meet deadlines and goals. Demonstrates a good working knowle! dge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.
Qualifications
- To perform message routing repair and electronic funds transfer operations, ensuring message delivery in accordance with departmental guidelines through the WTX system.
- Candidate will be required to work in a number of WTX repair queues for items that were unable to straight through process and take the necessary action to analyze the reject and route the message to the correct destination.
- Handle telephone and email enquires.
- Candidate will be required to work overtime hours for weekend testing, staff shortages and Public Holidays
- This role is for Permanent night shift from Sunday night thru Thursday night 11:30pm â€" 08:30am ET
- Good PC and keyboard skills.
- Broad kn! owledge of SWIFT categories of MT types
- Good Interpersonal and communication skills
- Ability to work in a team environment.
- Positive, "can do" attitude
- Ability to multitask
- Can operate in a fast paced environment and adaptable to change.
- Learns new systems quickly.
- Ability to work accurately to deadlines.
- Able to work independently, analyzing problems with good judgment, using initiative and common sense.
- Proficient in Microsoft Office.
- Understanding of SWIFT standards advantageous
- Technical and operating knowledge of Message Switch/Middleware
- RMA (Relationship management Authority) advantageous
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If you were eligible to this job, please send us your resume, with salary requirements and a resume to Bank Of America.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Wed, 11 Sep 2013 08:42:16 GMT
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