Customer Service Specialist
Location: Richmond, Virginia
Description: PDS Technical Services is looking of Customer Service Specialist right now, this position will be ordered in Virginia. Further informations about this position opportunity please give attention to these descriptions. -
13013747
Description
PDS Tech is seeking a Customer Service Specialist for an open position in Richmond, VA.
DVP DSMII is a statewide ene! rgy efficiency rebate program in the state of
Virginia. Rebates are offered for a variety of energy saving measures installed
both residentially and commercially.
The Customer Service Specialist will work in the Central Virginia Office in
Richmond, VA. The responsibilities of this job consist of the following (but not
limited to):
Data Entry, QC and QA of rebate applications
Provide customer service to DVP customers and contractors which includes:
Thorough knowledge of the programs
Ability to identify account/rebate
issues and resolve with rebate center and Program Coordinators in a timely
manner
Answer customer inquiries and conduct phone transfers to desired
contractor
Schedule contractor appointments for ongoing programs
Routing and Scheduling for QA inspections
General office administrative
duties
Qualifications
High school diploma/GE! D required. Must be verified through the institution or
a ! copy of the certificate must be on file
Experience with Routing
(desired)
Experience with scheduling (desired)
Call Center
experience (plus)
HVAC or Home Auditing experience/working knowledge
(plus)
Previous extensive customer service experience (required)
Proven ability to work in a dynamic team environment
Initiates or suggests
plans to improve overall project quality.
Flexibility in
schedule and
availability is a must
Possible overtime and weekends
Clean driving
record
Additional requirements:
Strong Attention to detail
Intermediate computer skills
Microsoft word, excel, and outlook
Strong written and verbal communication skills
This position may require you to submit to and pass a drug test and/or background check.
If this is a hands-on position, you may also be required to pass a safe! ty and productivity examination.
PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests
PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion bonuses
Training
Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first! -hand.
$$$ PDS pays for referrals! $$$
We pay thousan! ds each month in referral bonuses!
Contact a recruiter for details.
Job
General
Primary Location
VA-Richmond
Schedule
Full-time
- .
If you were eligible to this position, please send us your resume, with salary requirements and a resume to PDS Technical Services.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Wed, 23 Oct 2013 13:40:23 GMT
Apply Customer Service Specialist Here
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