Customer Service Representative II 100759 occupation at TruGreen in Richmond

TruGreen is in need of Customer Service Representative II 100759 on Fri, 19 Jul 2013 13:32:18 GMT. ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer â€" AA/EOE/M/F/D/V Position Overview Receives inbound calls to resolve customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer...

Customer Service Representative II 100759

Location: Richmond, Virginia

Description: TruGreen is in need of Customer Service Representative II 100759 right now, this occupation will be placed in Virginia. Further informations about this occupation opportunity please give attention to these descriptions. ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Ac! tion Employer â€" AA/EOE/M/F/D/V

Position Overview
Receives inbound calls to resolve customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Answers routine questions and resolves customer service related problems. Applies fundamental principles and concepts of customer service. Follows standard procedures and written instructions to accomplish assigned task. May handle some escalated calls and refers more complex issues to Supervisor Customer Service.

Responsibilities

• Handles inbound calls that may require a slight deviation from routine procedures to determine the root cause of customer issues.
• Uses database to assist in solving customer issues and follow-up with the customer within the communicated timeframe.
• Occasionally seeks assistance to troubleshoot customer concerns and uses save training and curre! nt save offers to retain customers at every opportunity.
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• Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data.
• Ensures quality standards as outlined in the Quality Assessment form.
• Identifies opportunities and presents additional services to existing customers based on customer needs.
• Acts as a liaison between the branch and the customer in order to maintain and provide the highest level of customer satisfaction.
• May perform outbound calls to internal and external customers to schedule applications and/or service calls.
• Communicates customer impacting trends and/or ideas for improvement to supervisor and/or manager.

Competencies

• ServiceMaster Commitment
• Customer Orientation/Positive Impact
• Results Orientation/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Maki! ng
• Initiative

Education and Experience Requirements

• High school diploma or general education degree (GED); or two (2) to three (3) years related experience and/or training, or equivalent combination of education and experience.
• Associate degree from a two-year college or technical school preferred.

Skills, and Abilities

• Requires basic knowledge of the organization, products and/or services.
• Ability to project a professional and positive attitude with both internal and external

customers.

• Ability to read, comprehend and carry out simple instructions, short correspondence, and

memos furnished in written, oral, diagram, or schedule form

• Ability to effectively present information in one-on-one and small group situations to

clients, customers, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in a! ll units of measure, using whole numbers,

common fractions, ! and decimals. Ability to compute rate and percent.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to TruGreen.

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This occupation will be started on: Fri, 19 Jul 2013 13:32:18 GMT

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