Benefits/Leaves Administration Analyst
Location: Richmond, Virginia
Description: CarMax Corporate is at present looking to employ Benefits/Leaves Administration Analyst right now, this job will be reside in Virginia. Detailed specification about this job opportunity please give attention to these descriptions. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Primary Objective: Serve as a central point of contact for escalated Associate issues related! to leaves administration. Coordinating resolution of such issues through contact with internal departments such as Payroll, HRTS, HR Services, Field HR, and Workers’ Compensation and with external stakeholders, such as Aetna and ADP. This person will be the coordinator within the Benefits Department for researching and resolving benefits related issues. The Analyst will be required to provide internal and external stakeholders, including the Associate, with exceptional customer service and a proactive approach to comprehensive issue resolution.
A second key objective for this position is to ensure company policies and benefit plans are being administered according to their terms for Associates on leaves. This is performed largely through audits and basic to intermediate root case analysis. This position will assist with and participate in complex root cause analysis with team members.
Customer Service expectations include providing Associates with an ex! ceptional customer service experience, a timely and accurate r! esolution of the issues raised, and an identification of issues arising during the ongoing administration of the company’s policies and plans. This position is responsible for maintaining the partnering environment necessary for the successful administration of leaves.
Leaves Administration services are currently in a transition phase and will continue to be for some period of time. This position will support all transition activities and be willing to assume temporary and complex responsibilities as needed throughout the transition.
Programs and Processes Owned:
- Leaves Administration Escalated Associate Issue Triage and Resolution Coordination
- Coordination of benefits-related issues for Associates on leave
- Financial Wellness Initiative
- Leaves Administration and Disability audits and other support activities
- Provide support for other leaves related activities and financial plans as needed.
- ! Other plans/programs/duties as assigned
- Leaves Administration: Serve as the central point of contact for internal and external escalated Associate issues related to leaves administration. Coordinate accurate, timely, and comprehensive resolution of issues with all relevant stakeholders. This includes an assessment of incoming multi-faceted leaves-related issues to determine appropriate departments for issue resolution, ensuring a timely response, follow up as needed, understanding the resolution, and ensuring the needed information is communicated to the appropriate party.
- Coordinate resolution of benefits related issues for Associates on leave with other department members.
- Coordinate meetings and plan agendas with stakeholders as needed.
- Record and maintain process and meeting documentation for multi-department team to ensure decisions and issues are available for future reference. !
- Conduct routine audits of leaves and benefits administration to ens! ure policies and plans are being administered according to their terms. Perform required administrative tasks related to audit results (e.g., an audit of arrears balances for Associates on leave may result in setting up an Associate for direct billing of benefits)
- Conduct basic to intermediate root cause analysis as needed for incoming associate issues, process challenges, etc. internally and with our vendor partners. Assist with and participate in complex root cause analysis with team members.
- Provide analytical support for maintenance of and/or recommendation and implementation of improvements to administrative processes.
- Provide analytical support in policy/program/plan design and monitoring of performance to ensure that policies/programs/plans encourage and support appropriate participant behaviors.
- Identify and recommend policy and process modifications as necessary
- Identify and articulate administrative or system issues and! provide recommended solutions, based on the analysis of issue source and related factors. As assigned, oversee implementation of solutions approved by the appropriate management resource.
- Responsible for issue resolution and program improvements, i.e., rectifies simple to moderate program issues independently
- Complete periodic reporting related to plans/programs including management reports detailing past and projected plan activity and financial impacts.
- Financial Wellness Initiative: Serve as the coordinator of all financial wellness activities with our vendor and store locations. Activities typically include the development of presentation content with vendor and the coordination of store meetings or webinars with each location.
- Assist in the management of the relationship and activities of benefit plan vendor/partners to ensure outstanding customer service and accurate and efficient administra! tion in accordance with policy/plan design and legal requirements. !
- Provide exceptional customer service for Associates, internal staff, management, and vendors/partners.
- Serve as central point of contact for incoming leaves related Associate issues. Analyze issues and engage with internal departments as appropriate for each issue. Coordinate with each department to ensure timely and accurate resolution. Communicate and coordinate with external stakeholders on the resolution and it’s execution.
- Participate in the development and implementation of Associate and other communications related to leaves or benefits to educate Associates.
- Partner with department Analysts to regularly monitor and analyze program costs and competitive practices to ensure the maximization of the value achieved with benefit plan dollars spent.
- Perform benchmarking and other research in ! the development and monitoring of existing and proposed policies/plans to ensure competitive product offerings and alignment with company objectives.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional customer service focus (proven)
- Strong attention to detail and a commitment for follow through
- Ability to apply effective and appropriate independent judgment skills in core job functions and in setting priorities
- Strong communication skills (proven) â€" must be able to communicate complex issues clearly, accurately and concisely both verbally and in writing. Must also have strong liste! ning skills.
- Proven organizational skills â€" must be eager to! multi-task and operate in a fast-paced challenging environment
- Strong individual initiative and critical thinking skills â€" seeks to understand root cause and find effective solutions (proven)
- Proactive approach to problem solving (proven)
- Project management capabilities/experience
- Solid financial or accounting capabilities/experience
- Must be a team player with demonstrated team experience (proven)
- Proficiency in Microsoft Office suite required
- 1-4 years of experience in leaves or benefit plan administration/analysis and/or other related job experience desired.
- College degree in Business or Human Resources is desired
- Related CEBS (or similar) training is desired
- Strong (and proven) communication skills (written and verbal)
- Strong analytical and c! ritical thinking skills (proven)
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
- Pleasant, but busy office, taking direction from more than one supervisor
- Numerous distractions and disruptions due to incoming communication
While performing the duties of this job, the Associate is inside a central heat and air-conditioned office building. The noise level in the work environm! ent is moderate.
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If you were eligible to this job, ple! ase email us your resume, with salary requirements and a resume to CarMax Corporate.
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This job starts available on: Wed, 28 Aug 2013 23:37:03 GMT
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